EMAIL MANAGEMENT

FOR VIRTUAL ASSISTANTS

Rachel Severns

Gina Horkey

What Is Email Management and Who Needs This Service?

Business Owner: Out-of-control inbox  📨, overwhelmed and doesn’t have enough hours in the day.

YOU: Email wiz, inbox zero fanatic and rockstar organizer.

Problem + solution = match made in heaven!

It’s time to start using what you’ve been naturally blessed with for the good of others!

By offering email management as a service you can:

  • Help your clients achieve and maintain inbox zero. BOOM! 👊
  • Help business owners eliminate their primary source of overwhelm.
  • Contribute significantly to your family’s monthly budget – home renovations and family trips are just a few things that become possible. 🙌
  • Work when and where you need and want to – no more worrying about sitting at your desk for eight hours, regardless if your work is done for the day. 🎉

Is email management right for ME?

Great question! Are you:

  • Interested in earning a full-time income from part-time work?
  • Highly organized and someone who enjoys creating efficient systems?
  • Able to prioritize a list of tasks and create order from chaos?
  • Someone who enjoys helping people – especially small business owners?
  • An effective communicator?
  • Someone who is not intimidated by an overflowing inbox?

We see you 🙋🏽nodding your head while you’re reading along.

And we wrote this course with YOU in mind.

Because you’re already awesome and through your work as an email management VA, your client’s lives will be changed for the better. 🦄

That is, if you can figure out how to share your skills with the world.

If what you’ve read so far has you stoked about the idea of specializing in email management, you’re in the right place!

By enrolling in this course you will:

  • Not have to stumble around for as long as most people. You’ll look like a pro and be able to jump right in when hired by your first email management client.
  • Learn to harness the beast that is Gmail and make it work for you.
  • Understand how to optimize email (and therefore time) to become an irreplaceable team member of any business.
  • Discover the difference between email clean up and email customer service, plus learn how to slam dunk both.
  • Learn how to help clients break the cycle of non-productive email habits.
  • Acquire the skills to completely free up clients to do what they do best, providing an excellent ROI in the process.
  • Have access to templates, printables and resources to help you begin your email management journey.

In essence? We have YOU covered!

What’s this course all about?

Email Management for VAs is a short course that teaches you how to offer an in-demand and high-value skill.

We all know the dangers of an inbox that is out of control. Feelings of overwhelm, poor communication, missed sales opportunities and more.

But don’t take our word for it. 

Here’s the kind of stuff that clients say:

“When I reached out to Rachel for help, I was incredibly stressed out by the ever-growing size of my inbox. Every email felt important, and I had no system in place for processing and managing messages efficiently.” ~ Claire@loveyourcustomers.co

Gina helps bring a ray of sanity to my crazy world. Bootstrapping a business is hard – wearing so many hats and working in relative isolation. Gina is always there to help, learn and work together to wrangle the chaos!” ~Joel Hooks, Egghead.io

It sounds scary, right? 😟

For your clients it is! But for YOU, the VA who specializes in email management, it equals OPPORTUNITY!

Your future clients are out there, waiting for your help — desperate to get their inbox under control and their lives in order.

Here’s what this course will teach you:

  • How to get started as an email management VA.
  • The importance of understanding mindset — both your client’s and your own!
  • The nuts and bolts of email management — including initial assessment, purging, labels, filters and more.
  • Understanding what “inbox zero” really meansand what it doesn’t.
  • Gmail settings — including general inbox, account and email priority.
  • Trello basics — how it works and how to use it for email management projects.
  • Running your business — including how to look for opportunities, effective pricing options and how to overcome challenges.

Can I really make a living as an email management VA?

You can read Rachel’s official story here. But the short version is:

I became a VA in 2016, 12 years after leaving the corporate world (small business banking). I felt I had talent to offer but my skills were dated.

I had a running joke, “I’d love to work from home if I could actually make a living.” One day my dad sent me a link. We were getting ready to move from Washington DC to Alaska (yes, we are in the military)!

Without even looking at the link, I filed it in a note on my phone and hoped I remembered to look at it on the very long drive across the continent. Somewhere in middle America, I did look at it. It was a link to Gina’s post about becoming a VA.

Laying in a hotel bed – in the darkness so the kids would just go to sleep – I looked at the course page for 30 Days or Less to Virtual Assistant Success. I fell asleep wondering what my husband would think of me spending a couple hundred bucks to buy an online course… (In hindsight, I cannot believe I even had that thought because of the ROI we’ve seen!!)

The next day while driving, I broached the subject and hubby thought it was a great idea!

Once in Alaska, I took the course while we lived in temporary lodging, waiting for our house to be ready. If the course was called “30 Days or Less,” I could finish it before we got to move into our new home!

And I did! I even had my first client before we moved in! And my second client within a month after the first.

This second client was my first email management client and the one I wrote the post about Managing Email as a Virtual Assistant. A typical scenario played out with this client… we spent a month or two getting her email cleaned up and managing the new system and then I moved into a customer service role.

I quickly realized that I enjoyed both aspects of the job and began searching for other email management clients. Soon I had another email management client, and then another.

Then one day, I received an email from an unknown person. Turns out she had turned to good ol’ Google in a panic about her email and the post I wrote for Horkey HandBook came up. We got on Skype together and she hired me on the spot!

I have always loved helping small business owners. Way back when, a fire started burning in my heart as I helped business owners while working in our town’s small business bank. Now I am able to use my passion to help them in a more direct way.

I currently focus on working with email management/customer service clients. I am making more money as a stay-at-home mom/virtual assistant than I could have ever dreamed about!

I can’t see a future without my business in it. It has given me a sense of purpose outside of our family which has caused me to create more family quality time.

It has allowed me to remain home during the day as a support to my husband and children.

It has allowed me the freedom to attend my children’s activities and be around to get to know their friends.

It has allowed us to update our home and take trips with our kids. All things that would have taken a lot longer to accomplish if not for my business. #grateful

Email Management for Virtual Assistants

$ 197
  • Lifetime access to the self-paced course material 24/7
  • Bonus #1: Introductory pricing (this is the lowest the course will EVER be offered at!)
  • 23+ Email management lessons
  • Actionable homework to help you hone your skills!

Questions & Answers

Great question! If you haven’t worked successfully as a VA in the past, then we suggest starting with our flagship course on the topic, 30 Days or Less to Virtual Assistant Success.

30DOL will help you to lay the foundation for a successful VA business, allowing you to hit the ground running when learning and offering this new service.

So in essence, 30DOL teaches you how to start a VA biz from scratch and Email Management for VAs teaches you a specific skill you can offer to clients.

When specializing in email management, you can charge hourly or create monthly packages. The most basic package we recommend is $495 for 14 hours of inbox management. That works out to just over $35/hour.

You should almost certainly earn back your investment and more from landing your first email management gig.

While this might not be a “typical client,” there are plenty of amazing opportunities and grateful business owners out there. Here’s a copy of a paid invoice for just one monthly inbox management client of Gina’s:

Don’t just take our word for it – here’s what clients have to say:

THANK YOU! I really appreciate your help with my emails. I have not been able to relax for a very long time. You have allowed me to do that!” ~Dawn M. Christensen, Innovative Program Solutions, LLC

Working with Gina has been a breath of fresh air for my business. She’s proactive — she doesn’t just do what I say needs to be done, she finds holes in my business and figures out (and does) what needs to be done. If you’re overwhelmed, hire Gina!” ~Brennan Dunn, Double Your Freelancing Rate

“When I reached out to Rachel for help, I was incredibly stressed out by the ever-growing size of my inbox. Every email felt important, and I had no system in place for processing and managing messages efficiently. Not only did Rachel help me get things under control, she was also friendly to work with, thoughtful, and very organized. I’m still learning how to manage my email time (not perfect yet), but I can breathe easy now that Rachel is helping me with it.” ~Claire Suellentrop, LoveYourCustomers.co

“Gina helps bring a ray of sanity to my crazy world. Bootstrapping a business is hard – wearing so many hats and working in relative isolation. Gina is always there to help, learn and work together to wrangle the chaos!” ~Joel Hooks, egghead.io

“I’ve enjoyed seeing the ruthless effectiveness that Rachel brought to take control of one of our main email inboxes. Having her onboard means we still have great customer service and we have more time to work on our business.” ~Eric, GroCycle.com

Or in other words, email management directly impacts the productivity and mindset of business owners. It frees up both time and mental capacity so they can focus on running their business!

Rachel enrolled in 30 Days or Less to Virtual Assistant Success in August, 2016.

My favorite email that I received from Rachel said:

“I’m freaking out right now – I wrote one case study on email management and woke up this morning to a new client lead in my inbox. Gina, if you were next to me, I’d be squeezing your hand SO hard right now!”

We’ve featured her success story and an awesomesauce case study on the blog.

Over time, we grew to know each other on a more personal level (we even had a playdate with our kids together in Alaska this past June while Gina was in Alaska!) and decided to partner on this course to teach others how to learn a new skill they could offer virtually.